PERSONAL DATA PROTECTION POLICY

last updated: September 2019

Information about the personal data controller:

When using the website www.flatmanager.bg your personal data is processed by "Flat Manager" Ltd. - a company registered in the Commercial Register of the Registry Agency with UIC 202684022, with registered office and address: Sofia, Business Center "Eurotour ”, 12 Mihail Tenev Str., 1st floor, office 2, with e-mail support@flatmanager.bg , phone 0875 333 000

We process your personal data on the following grounds:

  • Providing information in the context of pre-contractual relations;

  • In case of an obligation under law

  • Explicit consent from you - the purpose is indicated for each specific case;

In the following paragraphs you will find information about the processing of your personal data depending on the basis on which we process them.

To provide information in the context of pre-contractual relations

 

Purposes of processing:

  • establishing your identity;

  • processing information about real estate owned by you;

  • preparation  and sending an assessment of the profitability of your real estate;

  • keeping correspondence in connection with inquiries and requests;

 

Types of information we collect:

  • personal contact details - contact address, email, phone number;

  • identification data - the three names;

  • data on real estate owned by you;  

 

The processing of the specified personal data is obligatory for us in the context of our pre-contractual relations.  

 

We do not provide your personal data to third parties on this basis.

We delete the data collected on this basis 5 years after the termination of our pre-contractual and / or contractual relations.

To fulfill regulatory obligations

The law may provide for an obligation for us to process your personal data. In these cases, we are obliged to perform the processing, such as:

  • Obligations under the Anti-Money Laundering Measures Act;

  • providing information to the Consumer Protection Commission or third parties provided for in the Consumer Protection Act;

  • providing information to the Commission for Personal Data Protection in connection with obligations provided for in the legislation for personal data protection;

  • providing information to the court and third parties, in the framework of proceedings before a court, in accordance with the requirements of the applicable regulations;

 

The data collected in accordance with an obligation provided by law are deleted after the obligation for collection and storage is fulfilled or ceases to exist. For example,  obligations to provide information to the court, competent state authorities, etc. grounds provided for in the current legislation (5 years).

 

When a law stipulates an obligation for us, it is possible for us to provide your personal data to the competent state body, natural or legal person.

Explicit consent from you

We process your personal data on this basis only after your explicit, unambiguous and voluntary consent. We will not foresee any adverse consequences for you if you refuse to process personal data.

 

Consent is a separate basis for the processing of your personal data and the purpose of the processing is stated in it, and is not covered by the purposes listed in this policy. If you give us the relevant consent until its withdrawal or termination of any contractual relationship with you, we prepare suitable offers for products / services.

 

On this basis, we only process data for which you have given us your express consent. The specific data are determined for each individual case. Usually the data include:

  • Email;

  • Telephone;

  • Address;

  • Names;

 

On this basis, we may provide your data to marketing agencies and third parties.

 

Concessions granted may be withdrawn at any time. If you withdraw your consent to the processing of personal data in any or all of the ways described above, we will not use your personal data and information for the purposes set out above.

 

We delete the data collected on this basis at your request or 1 year after their initial collection.

 

Processing of anonymized data  

We process your data for static purposes, ie for analyzes in which the results are only summary and therefore the data is anonymous. It is not possible to identify a specific person from this information.

How we protect your personal data

 

To ensure adequate data protection of the company and its customers, we apply all necessary organizational and technical measures provided for in the Personal Data Protection Act.  In order to ensure maximum security in the processing, transmission and storage of your data, we may use additional protection mechanisms such as encryption, pseudonymization, etc.

 

Consumer Rights

Each User of the site enjoys all rights to personal data protection under Bulgarian law and European Union law.

 

Each User has the right to:

  • Awareness (in connection with the processing of his personal data by the administrator);

  • Access to your own personal data;

  • Correction (if data is inaccurate);

  • Deletion of personal data (right to be "forgotten");

  • Restriction of processing by the controller or processor of personal data;

  • Portability of personal data between individual administrators;

  • Objection to the processing of his personal data;

  • The data subject is also entitled not to be the subject of a decision based solely on automated processing, including profiling, which has legal consequences for the data subject or similarly affects him to a significant degree;

  • Right to judicial or administrative protection in case the data subject's rights have been violated.

 

The user may request deletion if one of the following conditions is true:

  • Personal data are no longer necessary for the purposes for which they were collected or otherwise processed;

  • The user withdraws his consent on which the data processing is based and there is no other legal basis for the processing;

  • The data user objects to the processing and there are no legal grounds for the processing to take precedence;

  • Personal data has been processed illegally;

  • Personal data must be deleted in order to comply with a legal obligation under Union law or the law of a Member State applicable to the controller;

  • Personal data have been collected in connection with the provision of information society services to children and the consent has been given by the parent responsible for the child.

 

The user has the right to restrict the processing of his personal data by the administrator when:

  • Challenge the accuracy of personal data. In this case, the restriction of processing is for a period that allows the controller to verify the accuracy of personal data;

  • The processing is illegal, but the User does not want the personal data to be deleted, but instead requires restricting their use;

  • The Administrator no longer needs the personal data for the purposes of processing, but the User requires them for the establishment, exercise or protection of legal claims;

  • objects to the processing pending verification of whether the legal grounds of the administrator take precedence over the interests of the User.

 

How can you exercise your rights?

 

To exercise your rights as a subject of personal data, you can send an email to office@flatmanager.bg stating what your requests are:

  • Access to personal data;

  • Withdrawal of consent;

  • Data update;

  • Data deletion

Right of portability

The data subject has the right to receive the personal data concerning him and which he has provided to the controller, in a structured, widely used and machine-readable format and has the right to transfer this data to another controller without hindrance from the controller. data are provided when the processing is based on consent or a contractual obligation and the processing is carried out in an automated manner. When exercising its right to data portability, the data subject shall also have the right to receive a direct transfer of personal data from one controller to another where this is technically feasible.

 

Right to object

Users have the right to object to the controller against the processing of their personal data. The controller of personal data shall be obliged to terminate the processing, unless he proves that there are convincing legal grounds for the processing, which take precedence over the interests, rights and freedoms of the data subject, or for the establishment, exercise or protection of legal claims. In the event of an objection to the processing of personal data for the purposes of direct marketing, the processing should be stopped immediately.

 

Complaint to the supervisory authority

Each User has the right to file a complaint against illegal processing of his personal data to the Commission for Personal Data Protection or to the competent court.

About CPDP:

  • Website: https://www.cpdp.bg/

  • tel: 02 / 91-53-518

  • email: kzld@cpdp.bg

  • address: Sofia 1592, bul. „Prof. Tsvetan Lazarov ”№ 2

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